Privacy Policy

Queendom Honeycomb Courier & Moving Services

Effective Date: May 10, 2024

Queendom Honeycomb Courier & Moving Services (“Queendom Honeycomb,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you use our courier and moving services, visit our website, or communicate with us.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

Full name
Phone number
Email address
Billing and payment information
Pickup and delivery addresses
Government-issued identification (when required for secure deliveries, verification, or contractual purposes)

B. Business Information

Company name
Business address
Contractual and service-related details
Insurance, compliance, and verification documents (for contractors and drivers)

C. Service & Usage Information

Courier and moving service details
Proof of delivery, signatures, and photos
Communication records (emails, calls, and text messages)
Vehicle, route, and driver assignment data

2. How We Use Your Information

We use the information we collect to: - Schedule, dispatch, and complete courier and moving services - Communicate service updates, confirmations, and notifications - Process payments, invoices, and refunds - Comply with legal, regulatory, and contractual obligations - Improve service quality, safety, and operational efficiency - Respond to inquiries, disputes, or service-related issues

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only as necessary with: - Contracted drivers, operators, and service partners for service fulfillment - Payment processors and financial institutions for transaction processing - Clients, government agencies, or regulators when required by contract or law - Legal authorities if required to comply with applicable laws, regulations, or court orders

All third parties are required to maintain confidentiality and implement appropriate data security measures.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including: - Secure digital storage systems - Restricted access to sensitive and confidential data - Encrypted communications where applicable

While no method of transmission or storage is completely secure, we continuously work to protect your information against unauthorized access, misuse, loss, or disclosure.

5. Cookies & Website Tracking

When you visit our website, we may use cookies or similar technologies to: - Enhance user experience - Analyze website performance and traffic - Maintain website functionality and security

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Retention

We retain personal and business information only for as long as necessary to: - Fulfill service and contractual obligations - Meet legal, tax, and regulatory requirements - Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or destroyed in accordance with industry standards.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to: - Request access to your personal information - Request corrections to inaccurate or incomplete data - Request deletion of your information (subject to legal and contractual obligations)

Requests may be submitted using the contact information provided below.

8. Children’s Privacy

Queendom Honeycomb does not knowingly collect or solicit personal information from individuals under the age of 18. If such information is identified, it will be promptly deleted.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective immediately upon posting. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Queendom Honeycomb Courier & Moving Services
📧 Email: admin@QueendomHoneycomb.com
📞 Phone: (972) 464-9120
🌐 Website: www.QueendomHoneycomb.com